Licensed and Insured Independent Pros
You are connected with an independent, locally owned outfit that holds its own license and insurance. Ask to see proof of insurance on arrival, and a reputable crew will have it handy.
Carpet that squishes when you step on it means the pad is full, and no box fan is going to fix that. A proper extractor physically pulls that water out of carpet and pad, which is much faster than waiting for it to evaporate.
Our referral line connects Cementon callers with independent, licensed and insured contractors who run truck-mounted and portable extractors. The crew quotes the job in writing before the wand touches the floor.

Extraction is a pure equipment job: the power of the machine and the right tool head decide how much water comes out.
You are connected with an independent, locally owned outfit that holds its own license and insurance. Ask to see proof of insurance on arrival, and a reputable crew will have it handy.
The estimate spells out square footage extracted, pad removal if needed and any equipment left behind. Plenty of them work straight with your adjuster once a claim is open.
Carpet pad sitting in water begins to smell fast, which makes a quick response the whole ballgame. The dispatcher confirms an actual arrival window with a nearby crew before you hang up.
Crews bring truck-mounted units with far more vacuum lift than any rental, plus portable extractors for high-rise and tight units. Stand-on and weighted tools press body weight into the carpet so the pad gives up its water, not only the top fibers.
Every gallon the extractor pulls out is a gallon the dehumidifiers never have to deal with. Extraction removes water in liquid form, which is many times faster than turning it into vapor with air movers. Leave it out and the drying phase stretches for days.
A wet vac works on the surface fibers and has nowhere near the suction of a truck-mounted unit. It also never reaches the pad, and that is where most of the water is hiding. People run one for hours and still have carpet that squishes.
Think about an ice-maker line behind the fridge that leaked into the living room carpet overnight. Since the water is clean, the crew can often float the carpet, which means releasing it from the tack strip, removing the pad and extracting the carpet itself.
Laminate is a tougher case: when water runs under the planks in a rental unit, it sits in the underlayment where you cannot see it. Meters and specialty mats show how far it spread, and any planks with swollen edges usually have to come up.
Rule of thumb from the field: carpet in clean water can often be saved, but the pad underneath is usually thrown out and replaced. Pad is cheap; carpet is not.
Time matters too: clean water left sitting for days in a warm house picks up bacteria, which shrinks the list of what can be saved. That is one more reason to get the extractor in early.

Carpet, wood, laminate and upholstery all trap water in their own way, which is why the tool heads change room to room.

Slow, overlapping passes with a weighted head continue until the clear wand shows almost no water. The soaked pad is typically cut out and removed, with the carpet reinstalled after drying.
With clean water, crews often float the carpet: release it from the strip and blow air under it to dry it in place. It keeps a perfectly good carpet from going to the landfill.
Panel mats seal against the wood and draw water up from between the boards and out of the subfloor. When caught early, it often stops solid hardwood from cupping.
Water slips under click-lock planks and sits on the subfloor where you cannot see it. Crews read moisture across the floor, pull planks where it is wet and extract the subfloor directly.
Furniture and rugs get treated with smaller upholstery tools made for fabric. Wool and handmade rugs often go out to a rug plant for proper washing and drying.
Once the water is out, the tech maps moisture across the floor and along the base of the walls. Those readings tell the crew where the drying equipment should go.
Tell the dispatcher what got wet, what flooring you have and where the water came from. We route you to the nearest independent extraction crew and give you an arrival window.
The crew pulls up with a truck mount or portable extractor, wands, weighted tools and moisture meters.
The tech checks the water category, maps how far it spread and decides what can be saved before writing the quote.
After extraction, the tech takes final readings, sets drying equipment if needed and walks you through what was done.

The fridge ice-maker line let go overnight and the living room carpet was wet from the kitchen to the far wall. The contractor I was connected with pulled the pad, extracted the carpet with a stand-on tool and saved the carpet itself. No smell afterward, which I was worried about.
I rent an apartment and water came in under the laminate from the unit's water heater closet. Through the referral line we got a crew that metered the floor, lifted the soaked planks and extracted the subfloor.
I ran my wet vac for hours and the carpet was still squishy. The contractor showed up with a truck mount and got more out of that room in a few passes than I did all night.
The washer drain hose came loose and water ran under the hallway hardwood while we were at work. The crew from the referral service set vacuum mats across the wood and ran them for hours. The boards cupped slightly, then settled flat again once everything was dry.
Often, if it got wet from a clean source like a supply line or ice-maker and is extracted quickly. The pad below is normally thrown out, since it traps water and smell.
Carpet soaked by sewage or outside floodwater is almost always removed.
A shop vac only pulls from the surface and has a fraction of the lift of a professional truck mount. The pad and subfloor are where most water lives, and a wet vac does not get there.
Pros use weighted tools that press water out of the pad while the extractor pulls it away.
Extraction itself often takes a few hours for a typical room or two. The drying that follows is a separate step and usually runs a few days.
After checking the size of the wet area, the crew can tell you how long it should take.
It should not, as long as the wet pad comes out and the carpet is dried fast. Odor usually means water was left in the pad or subfloor too long.
Ask the crew whether an antimicrobial treatment is recommended for your situation.
Extraction is the vacuum step that removes liquid water from carpet, pad and flooring. Drying comes next, using dehumidifiers and air movers to remove the moisture that is left.
Good extraction makes drying much shorter.
Because the crews are based near Cementon, the extraction truck does not have far to travel.
Upstairs condos and apartments often need portable extractors because hoses cannot reach from the street. Houses and small storefronts usually get a truck mount parked right outside.

Call and we will connect you with a local extraction crew.
Call +1-877-637-9008The faster the pad and carpet are extracted, the more you save. Call now for a local crew.